FAQ
1
Q1. Are you factory?
A: Yes, we are factory, and our factory was founded in July 1, 2006, till now, wehave 17+ years of industry experience. We also have a field certificationcertificate and a video of the factory on our website.
2
Q2. What kind of certificate you have ?
A: We have ISO9001, ISO14001, PED, SGS, RoHS, CE, FCC, CP65, BSCI, we have passed third party inspection of Disney and Wal-Mart.
3
Q3: Can I get samples from your factory?
A: Yes, sample is free, but the express charge is yours.
4
Q4: What is your minimum quantity?
A: For most of our products, we have lower MOQ. And we can accept atry order.
5
Q5: Do you accept small orders like 5pcs, 10pcs?
A: Yes, we accept sample order, unit price is different based on different quantities
6
Q6: If products have some quality problem, how would you deal with?
A: We will be responsible for the quality of our products.
7
Q7: What's the delivery time?
A: We strive to make the delivery in an earliest day, normally it takes 14-30days which depends on the quantity of order.
8
Q8: What is the standard of package?
A: Export standard package or special package according to customer requirement. For example, We have German EPR and French EPR certificates.
9
Q9: Do you accept OEM business?
A: Yes, We have a professional new product development team, we cancustomize design and shape according to your requirements.
10
Q10: What payment methods do you accept?
A: T/T, L/C, Western Union, Money Gram, Paypal, Secure Payment, Trade Assurance.
T/T 30% deposit before production and the balance before delivery.
11
Q11: How to work with you?
A: We are very sincere to do business with our customers, normally, after order confirmed and deposit paid, mass production will be arranged; We will synchronize all information with you.
12
Q12: Why can you bring us more profit?
A: Our own factory and trading, means we can reduce a lot of costs, so we can bring profits to our customers.
